Administrative Assistant

Position Overview

NCI Freight & Logistics Ltd is seeking a motivated, professional, and well-organized Administrative Assistant to join our team. The successful candidate will be responsible for supporting daily office operations, providing excellent customer service, assisting with client registration and onboarding, performing basic bookkeeping duties, and ensuring the efficient coordination of administrative activities.

The ideal candidate will be dependable, detail-oriented, computer literate, and capable of managing multiple responsibilities in a fast-paced working environment.

Key Responsibilities

Provide general administrative and clerical support to ensure smooth and efficient office operations.

Handle incoming telephone calls, emails, correspondence, and customer inquiries in a professional and timely manner.

Assist with new client registration, account setup, onboarding, and maintaining accurate customer information within company systems.

Provide customer service support, including responding to shipment inquiries, coordinating deliveries, and following up on customer requests.

Prepare and maintain invoices, quotations, receipts, reports, and other business documentation.

Perform basic bookkeeping functions, including recording payments, maintaining financial records, and assisting with accounts receivable.

Support the accounting department with invoice processing, payment reconciliation, and organizing financial documentation.

Maintain accurate electronic and physical filing systems, customer records, and company documentation.

Assist with scheduling appointments, coordinating meetings, and preparing business correspondence.

Update and maintain records using Microsoft 365 applications and the company's internal management systems.

Liaise with logistics, warehouse, and operational teams to ensure effective communication and timely completion of administrative tasks.

Assist with general office organization, administrative procedures, and other duties assigned by management.

Qualifications & Requirements

Associate's Degree in Business Administration or equivalent qualification.

Previous experience in office administration, customer service, or a related administrative role.

Basic knowledge of bookkeeping, invoicing, payment processing, and financial recordkeeping.

Experience with QuickBooks would be an advantage.

Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.

Strong written and verbal communication skills.

Excellent organizational and time-management abilities with attention to detail.

Professional telephone etiquette and strong interpersonal skills.

Ability to multitask, prioritize assignments, and work effectively under pressure.

Ability to work independently, demonstrate initiative, and contribute positively within a team environment.

High standards of professionalism, confidentiality, punctuality, and reliability.

Willingness to learn new systems, adapt to changing business needs, and develop professionally.

Previous experience in logistics, shipping, or freight forwarding would be advantageous but is not essential.

Must be willing and available to work overtime and public holidays when required to meet operational demands and deadlines.

Working Hours

Full-Time Position

Monday to Friday: 8:30 AM – 5:30 PM (one-hour unpaid lunch break)

Saturday: 9:00 AM – 2:00 PM (30-minute unpaid break)

Additional working hours, including overtime and public holidays, may be required based on operational demands and deadlines, in accordance with applicable Cayman Islands labour laws.

Compensation & Benefits

Monthly salary of CI$1,800–CI$2,400, based on qualifications and experience.

Health insurance and pension benefits in accordance with Cayman Islands requirements.

Training and professional development opportunities.

A professional and supportive working environment.

Opportunities for career advancement within the organization.

Eligibility

Caymanians are encouraged to apply.

Application Instructions

Interested and suitably qualified candidates are invited to submit their résumé and cover letter outlining their relevant qualifications and experience to:

Email: [email protected]

Subject: Application – Administrative Assistant

NCI Freight & Logistics Ltd George Town, Grand Cayman