Night Auditor

The Westin Grand Cayman Seven Mile Beach Resort and Spa invites qualified applicants to apply for the following position:

Night Auditor

The Night Auditor is responsible for overseeing the Resort's overnight operations, ensuring the accuracy of daily financial data, and providing exceptional service to guests during the graveyard shift. This role requires a detail-oriented professional capable of balancing books while maintaining a secure and welcoming environment.

Primary responsibilities for the Night Auditor role will include but not limited to the following:

• Perform the end-of-day bookkeeping process by reconciling all revenue centers, including Food & Beverage outlets, Front Office, and retail. Verify that all credit card, cash, and room charge transactions are balanced and compliant with internal audit standards.
• Execute the "End of Day" sequence in the Property Management System (PMS). Ensure all guest accounts are processed, room rates are verified, and tax postings are accurate before rolling the date.
• Guest Services & Operations: Act as the primary point of contact for guests from 11:00 PM to 7:00 AM.
• Efficiently handle late-night check-ins, early-morning departures, and reservation inquiries while managing the switchboard.
• Autonomously resolve guest complaints or maintenance emergencies that occur during the night, utilizing sound judgment to escalate issues to management only when strictly necessary.
• Prepare and distribute a comprehensive Night Audit package, including the Manager’s Report, Occupancy Forecast, Revenue Summary, and No-Show reports to department heads.
• Maintain a detailed shift log through the Resort’s pass-along system to ensure seamless handovers, noting any guest requests, security concerns, or accounting discrepancies for the morning team.
• Conduct regular "walk reports" and property sweeps to ensure the building is secure.
• Monitor security cameras and serve as the lead for emergency protocols during the shift.
• Other duties may be assigned based on business needs.

Required qualifications and experience

• Minimum of 3-4 years’ experience in Luxury Resort/Hotel Night Audit is required, supplemented by at least 1 year of general Front Office experience.
• Advanced working knowledge of OPERA PMS is strictly required.
• Must be proficient in Microsoft Office, particularly Excel for manual data entry and income journaling.
• Strong mathematical aptitude required.
• Mastery of oral and written English is essential.
• On-call support is occasionally required.
• Must be able to work a flexible to work a demanding schedule including weekends, public holidays and overnight shifts (11am to 7am), shift may at times start earlier or end later.

Pay rate: C.I $8.50-$10.50 hourly, plus gratuities

Benefits will include Health Insurance, Pension, Vacation & other benefits as required by Cayman Islands Laws.