Veterinary Receptionist

We are seeking an organized and empathetic veterinary receptionist to join our team. The veterinary receptionist's duties include scheduling appointments, issuing invoices, and receiving payments after consultations. You will also be required to notify the on-call veterinarian of any emergency cases that arise. To be successful as a veterinary receptionist, you should ensure that our office is always presentable. An outstanding veterinary receptionist will provide comfort to both human and animal clients when they are in distress.

Veterinary Receptionist Responsibilities

• Greeting and welcoming patients with sincerity.
• Answering telephone calls and responding to emails.
• Schedule appointments using our designated software.
• Informing the veterinarian on a call of any emergencies that require urgent attention.
• Receiving and verifying payments after each consultation.
• Monitoring the practice's inventory of items for sale and restocking as needed.
• Overseeing the sale of items stocked by the practice.
• Liaising with courier services and laboratories to ensure timely delivery and collection of samples.
• Comfortable with handling and being around animals.

Veterinary Receptionist Qualifications

• A minimum of 5 years of experience relevant to the role.
• High school diploma or equivalent.
• Previous administrative experience, preferably within a healthcare setting.
• Familiarity with veterinary medical billing software is advantageous.
• Intermediate computer proficiency.
• Basic math and English skills.
• Ability to maintain confidentiality.
• Excellent organizational, time management, and multitasking abilities.
• Personable, empathic disposition.
• Ability to work effectively in challenging situations.
• Ability to work shifts and weekends, as needed.
• Experience with animals would be a plus.