Room Attendant/Turndown Attendant

The Westin Grand Cayman Seven-Mile Beach Resort & Spa invites qualified Caymanians, Status/RERC/PR Holders to apply for the following position:

Room Attendant/Turndown Attendant

The Room Attendant/Turndown Attendant will be service-driven, energetic and able to work well in a team environment. Additionally, this housekeeping professional will handle the general cleaning and turndown service of guest rooms, corridors and various other guest areas. Key duties will include the undertaking of special cleaning projects as needed, attending to guest requests promptly and maintaining a clean environment for hotel guests in accordance with our Resort’s Brand and service standards.

Primary responsibilities for the Room Attendant/Turndown Attendant role include but not limited to the following:

• Perform routine housekeeping tasks in guest rooms, including vacuuming, mopping, dusting etc.
• Complete routine turndown services in guest rooms, including emptying trash; removing used room service items.
• Promptly report any deficiencies and maintenance needs in guest rooms.
• Cleaning light fixtures, ceilings and vents, walls, furniture, windows and window coverings, floors etc.
• Assist with special cleaning projects and with laundry as needed.
• Perform skilled tasks as needed such as Rose Petal Turndown and other decorative duties.
• Execute intensive deep-cleaning tasks such as carpet shampooing, floor polishing, window cleaning etc.
• Maintain cleaning supplies, equipment, carts, keep work areas organized and fully stocked.
• Use cleaning chemicals, tools, and equipment safely while adhering to all health, safety, sanitation protocols.
• Timely report of and return of lost and found items for processing.
• To promptly notify Night Supervisor of rooms refusing turndown service or showing a privacy sign.
• Follow all key control procedures.
• Other duties may be assigned as business need demands.

Required qualifications and experience

• Minimum of 3-4 years of proven experience in hotel Room Attendant/Turndown Attendant/Housekeeper, or directly comparable role in hospitality.
• Housekeeping or Hospitality training Diploma or Certificate required.
• Superior physical stamina and fitness to perform demanding, repetitive tasks—including prolonged standing, frequent bending, stooping, kneeling, twisting, heavy lifting (up to 50 lbs.), pushing/pulling loaded carts or equipment, and continuous movement throughout large property areas for full shifts.
• Fluency in speaking, reading, writing, and understanding English (primary workplace language) with strong verbal and written communication skills to interact professionally with guests, supervisors, and teams.
• Exceptional attention to detail, self-motivation, reliability, punctuality, and commitment to the highest standards of cleanliness, sanitation, and guest satisfaction.
• Must be able to professionally use cleaning chemicals, tools, and equipment safely while adhering to all health, safety, sanitation protocols.
• Positive, upbeat attitude with the ability to thrive in a fast-paced, high-pressure team environment.
• Flexibility to work a variety of shifts including early mornings, late nights, evenings, weekends and public holidays required.

Pay rate: C.I $6.56-$7.50 hourly, plus gratuities

Benefits will include Health Insurance, Pension, Vacation & other benefits as required by Cayman Islands Laws.