Retail Sales Associate

Responsibilities INCLUDE

• Welcome hotel guests and retail clients with warmth, confidence, and impeccable professionalism.
• Deliver a sophisticated, personalized retail experience that reflects the standards, personality, and sense of place of the hotel.
• Build meaningful relationships with guests and returning clients by understanding their preferences and providing thoughtful, tailored recommendations.
• Develop comprehensive knowledge of the boutique’s collections, products, designers, craftsmanship, and brand stories.
• Achieve individual and store sales goals through exceptional service, product knowledge, and relationship building.
• Anticipate guest needs and identify opportunities to enhance their stay through relevant products, recommendations, and service.
• Collaborate with other hotel departments to ensure a seamless experience for guests.
• Maintain impeccable visual merchandising and presentation standards throughout the boutique.
• Process sales and payments accurately and efficiently.
• Support inventory management, including receiving, replenishment, stock organization, and maintaining accurate product records.
• Maintain a pristine, organized, and inviting retail environment.
• Handle guest requests and concerns with professionalism, tact, and sound judgment.
• Exercise discretion and maintain confidentiality when assisting high-profile guests.
• Stay informed on relevant fashion and lifestyle trends to engage knowledgeably with the boutique’s clientele.
• Adapt seamlessly to the dynamic nature of a luxury hotel environment, responding to the varying needs and expectations of an international clientele.

QUALIFICATIONS

• Previous experience in luxury retail or another high-touch, service-oriented environment.
• Strong sales and relationship-building skills.
• A natural ability to connect a discerning clientele.
• Genuine interest in fashion and luxury retail.
• Excellent communication and interpersonal skills, with strong emotional intelligence and the ability to read and adapt to each guest.
• Polished, personable, and confident, with an understanding of how to engage guests naturally while respecting their personal space.
• Exceptional discretion, maturity, and professional judgment.
• Ability to remain calm, composed, and welcoming in a fast-paced and ever-changing hotel environment.
• Flexibility to work weekends, evenings, public holidays, and varying hotel schedules.