Operations Supervisor

Operations Supervisor You will be responsible for supervising the daily team activities, overseeing workflows, vehicles and acting as the bridge between frontline staff and senior management to ensure productivity and compliance targets are met.

Core Responsibilities

• Workflow & Daily Oversight: Assign tasks, monitor daily route schedules/operations, and coordinate interdepartmental activities to prevent delays using GPS scheduling software.
• Quality Control & Audits: Conduct random site visits with route supervisors to inspect serviced customers, ensure filtration systems, chemical balances, and overall cleanliness meet company standards.
• Staff Supervision & Training: Organise new hires and ensure regular training is provided for CPO courses covering water chemistry, chemical handling, equipment maintenance, and safety protocols. Handle scheduling and attendance. Conduct performance reviews when necessary.
• KPI & Performance Tracking: Monitor key performance indicators (KPIs), analyze operational reports, and present efficiency improvements to upper management for monthly management meetings.
• Safety & Regulatory Compliance: Enforce company policies, safety standards, and government regulations, recording or investigating any breaches.
• Inventory & Retail Supervision: Oversee operational stock levels and inventory counts with software, equipment maintenance, and administrative tasks within the retail dept including opening and closing of the store along with shared Saturday schedules.
• Problem-Solving & Conflict Resolution: Mediate staff disputes, troubleshoot daily bottlenecks, and implementing corrective actions with staff and customers.
• Customer Onboarding: From the initial enquiry, visiting the site, assigning to accounts and onto a route.

Key Qualifications & Requirements

• Education: A bachelor’s degree in business, management, or relevant field.
• Experience: Must have a minimum of 6 years operational experience, with a background in a supervisory or lead role.
• Technical Skills: Experienced in Microsoft Office, software, and data tracking tools.
• Soft Skills: Strong leadership, verbal and written communication, organization, critical thinking, and time management.
• Other Skills Required: Driver’s licence and own vehicle, prepared to make outside site visits in all weather, assist with lifting heavy equipment/chemicals up to 100lbs, on-call for property alarm incl nights/weekends.
• Benefits: 10 day’s vacation, pension and health insurance as per Cayman Islands law.