Guest Services Supervisor/Concierge

Responsibilities Leading, managing and guiding the guest services and concierge teams, including creating and updating standardized operating procedures; Conducting regular concierge meetings to review guest requests; Obtaining and recording guest arrival and departure information; Editing and updating concierge communications; Coordinating services and excursions for guests in residence; Managing strong relationships and agreements with external vendors and service providers; Meticulously planning exceptional guest itineraries and responding to guest requests; Reviewing and editing guest communications; Providing excellent guest service and artfully addressing guest concerns; Maintaining Company systems for tracking and fulfilling guest requests and financials; Ensuring that teams meet Company standards for exceptional guest service; Handling guest complaints and concerns in an efficient and timely manner; Performing additional responsibilities as may be assigned by the Company from time to time; Maintaining discretion and confidentiality at all times.