Canteen Supervisor

The Canteen Supervisor works closely with the School Catering Manager, Canteen Assistants and Chefs to deliver an exceptional service and nutritional food experience within the schools, in a timely manner.

The Canteen Supervisor will coordinate the daily administration of the school canteen, supervise canteen employees will foster a culture of collaboration, excellence, continuous improvement whilst driving food quality and high standards.

Responsibilities

Food Excellence and Service

• Plan, coordinate and supervise tasks carried out by the food preparation team.
• Oversee meals are provided on time and that adequate quantities are available.
• Manage the efficient service and good flow in the service area.
• Ensure the team operate any POS systems and cashering in a proficient manner.
• Ensure the team serve meals to students in a friendly and polite manner.
• Train employees to adhere to the correct meal portions and nutritional requirements.
• Train new team members to operate the POS.
• Ensure the staff are following food safety guidelines.
• Ensure menus are posted for students’ attention.
• Gather feedback from students on new products, menus and understand where MEP can improve.
• Work closely with chefs to ensure they are following recipes and menus correctly.
• Develop a great relationship with the school principals, administration and PTA’s and act as an ambassador for MEP.
• Be aware of when students are on and off campus and of any school events happening.
• Delete and reinstall the YUM app regularly (daily at the start of the term) to capture app updates.
• Report all student POS account issues and a description of the issue to School Manager immediately, to rectify account issues, proactively.
• In the event the POS fails or students do not have an active account, maintain accurate records of sales including student name, school, date, service, items and price. This should be sent to the School Manager as soon as possible.

Inventory and Costs

• Submit weekly reports to give an overview of the week on events, incidences and drops, hikes in menu items or any other relevant updates.
• Ensure that the portions control is observed.
• Identify stock requirements and order supplies, once they have been approved by the School Head Chef and Catering Manager, on a daily basis.
• Deal with suppliers and check that the correct order has been delivered at the quoted prices, return any unfit goods and secure a credit note for any returned items.
• Submit a monthly inventory to accounts department and control inventory levels.
• Monitor inventory and Notify MEP management team immediately if you suspect a security issue.
• Assist the Cooks in developing and costing recipes.

Health and Safety

• Oversee that the work area is clean and canteen Assistants/Chefs use the correct utensils and kitchen equipment.
• Have oversight of garbage removal and ensure it is disposed of in a timely manner and ensure nothing is lying around.
• Ensure employees adhere to MEP’s school uniform policy e.g the right clothing, jewelry, personal hygiene, hair and nails.
• Maintain kitchen and equipment. Notify the school facility coordinator and School Catering Manager
• Maintain high standards of sanitation and comply with Department of Environmental Health requirements to maintain excellent annual reports.
• Keep abreast of and comply with the latest health and safety laws and regulations.

Team Leadership

• Provide effective supervision and training to the canteen employees, whilst maintaining a positive work environment.
• Lead the staff in all matters related to food preparation.
• Schedule employee hours. Monitor employee hours and submit timecards to HR department fortnightly for payroll.
• Conduct regular one to ones with staff, providing positive and constructive feedback, gather feedback and discuss development.
• Evaluate staff performance and submit annual review to the HR department.
• Ensure staff lunch is available daily.
• Coach and support the staff across all schools, providing them with mentorship and training.
• Assist with new hires schools, including recruiting, interviewing, training and discipline.
• Act as an ambassador for MEP.

Key Qualifications and Skills

• Basic food and hygiene knowledge. Certification is an advantage.
• 2 years + proven experience working as a Food Supervisor in a fast-paced environment.
• Strong leadership and people management skills, with the ability to motivate, inspire and develop teams.
• Proficient in IT and computer literate.
• Be able to multitask and work under pressure in a fast past environment, while maintaining quality service.
• Have exceptional time management skills.
• Be able to work as part of a team with a positive attitude.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Use initiative, priorities tasks and work efficiently.
• Must have stamina as the job requires the ability to stand on feet for long periods of time.
• Be able to lift 50Lbs.
• Must be fully literate in English (both written and oral) to read and understand items such as instructions, warning labels on chemicals, equipment manuals.
• Have excellent personal hygiene and have a good working knowledge of hygienic food handling.
• Ability to remain calm and professional, especially when dealing with children.
• Happy to work in a fast paced environment which can be noisy at times, with hot surface, chemicals and solvents.
• Must participate in Child Protection Training.

Required Certifications

• CI DEH Food Handler’s Basic Hygiene Class
• CI MOE Child Safety Workshop
• CI MOE Darkness to Light training
• Protecting God Children Workshop

Other requirements

• Applicants must have a no-convictions police record.
• Valid Cayman Driver’s Licence.
• Qualified Caymanians and PR Holder are strongly encouraged to apply and will receive priority for consideration.