Automotive Service Coordinator

COMPANY NAME: ADVANCE AUT0MOTIVE LTD.

Advance Automotive Ltd. is seeking a qualified, experienced, and customer-focused Automotive Service Coordinator to join our Service Department. The successful candidate must have extensive automotive industry experience and a proven ability to coordinate workshop operations, customer relationships, and ensure efficient, high-quality service delivery in a dealership environment.

Primary Duties and Responsibilities

• Coordinate daily service operations, including customer scheduling, repair estimates, invoicing, repair recommendations, and timely customer updates on vehicle status and completed work.
• Maintain high Customer Satisfaction Index (CSI) ratings by addressing customer complaints promptly, following up on concerns, and maintaining effective communication throughout the repair process.
• Ensure all Service Department documentation is completed accurately and in accordance with company policies and procedures.
• Translate customer-reported concerns into clear, actionable repair orders for technicians.
• Monitor and allocate workshop jobs according to technicians’ skills and workload to maximize productivity, efficiency, and service quality.
• Ensure repairs meet manufacturer specifications and company quality standards, upholding the principle of “Fix It Right the First Time.”
• Provide technical guidance, mentorship, and support to junior technicians and apprentices as required.
• Coordinate with the Parts Department to monitor and expedite parts orders, minimizing delays and maintaining efficient workshop operations.
• Ensure quality control checks are completed and assist with vehicle road testing to verify drivability concerns before delivery.
• Prepare and present monthly departmental reports and updates to management in line with company objectives and key performance indicators (KPIs).
• Maintain current technical knowledge and certifications through General Motors training and other relevant professional development programs.

Qualifications

• Minimum 8 years of experience in the automotive industry is essential, including customer service, sales and dealership experience.
• Strong technical knowledge of General Motors vehicles, warranty policies and procedures.
• Familiarity with General Motors software, GlobalConnect, and manufacturer training requirements.
• Excellent customer service, negotiation, and customer relationship management skills, including the ability to explain technical repairs and recommendations clearly.
• Strong problem-solving abilities, organizational skills, and attention to detail.
• Knowledge of automotive tools, machinery, diagnostic equipment and workshop operations.
• Excellent written and verbal communication skills.
• Strong computer and administrative skills, including Microsoft Outlook, Word, Excel, PowerPoint and internet-based systems.
• Professional appearance, strong work ethic, and the ability to work independently and collaboratively in a fast-paced dealership environment.
• Self-motivated, customer-focused and committed to achieving departmental performance targets.

Average Monthly Salary is CI$5,500.00 - $6,000.00 and will commensurate with experience and qualifications. Benefits include paid vacation, contributory pension and medical.

Job Location: George Town Hours of Work: Mon-Fri 8:00 a.m. to 5:00 p.m. & Sat 8:30 a.m. to 1:30 p.m.

Working Conditions: The position is based in an automotive dealership and workshop environment, requiring frequent interaction with customers, technicians, and management. The role involves workshop inspections, vehicle road testing and working under pressure to meet service targets and customer satisfaction standards.